Terms & Conditions
At all airports we include 60 minutes waiting time free after the flight has landed
If a pick up is from within London (residential address or business address), we allow up to 15 minutes free waiting time from the postcode which the passenger has made the booking for *
Our fares are based on direct trip with passenger being ready to travel at the time of booking and place as specified.
If we pick up from any UK address the driver will wait up to 30 minutes after the time booking was made for, if we are unable to contact passenger (ringing the door bell and calling the contact phone number), we will release the driver and the passenger will be responsible for full cost. *
No reservation is considered accepted until confirmed by phone or email and passenger has been issued with the reference number.
All credit/debit cards subject to 5% charges.
Additional surcharge of 50% on the price listed on the site may be added on the following dates 24,26, 31 December.
100 % on 25 of December and 1st January
There will be additional charges if the passenger has to make a stop during journey which was not in the original booking(minimum £20) or any other diversion on the way.
* the waiting charge will be £15 for every 15mins.
Safety is our top priority when it comes to both passengers and chauffeurs, as well as the vehicles themselves. Our chauffeurs are specifically instructed to make safety a priority in every aspect of their service. They are given the authority to use their judgment and ensure the safety of everyone involved. When it comes to driving, our chauffeurs have received training on how to operate vehicles at speeds that are both safe and reasonable. They take into consideration road conditions, traffic, and legal speed limits. This approach is specifically designed to reduce risks and provide a secure and pleasant experience for all passengers.
Our chauffeurs will follow the most suitable route on the day, unless otherwise advised by the customer during the booking process, to ensure that the customer’s requirements are fulfilled and they experience an effortless and effective service.
Damage to Hired Vehicles
Customers are responsible for any damage they cause during their chauffeured hire. This includes but is not limited to damage to the vehicle, its interior, or any other property belonging to GR Prestige. Customers will be held liable for the cost of repairs or replacement of any damaged items.
Refund will be issued on the following grounds.
- Notified 24 hours prior to the actual pick up time. In case of as directed bookings (48 hours )
- Events bookings 5 days notice .
No refund will be issued for following
- If the passenger books for wrong date/wrong flight number and other misleading information.
- If the passenger leaves the airport or any other agreed pick up address without informing GRP Chauffeur
- If booking if cancelled less than 24 hours before. In case of as directed bookings (48 hours )
- Events bookings cancellations are made within 5 days 50% of the booking fee will be charged.
- Events bookings cancellations are made less than 48 hours of the booking date the full amount will be charged.
- Amendments to any booking may be charged, depending on the changes made.
Contract
- For using our servers you are contracting directly with GRP Chauffeur for the provision of these services.
- Contractual Relationship The Carrier, who is the Licensed Operator, shall enter into a contractual obligation as principal with the Customer making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation is consistent with the Private Hire Vehicles (London) Act 1998.
- Carriage of Passengers and Luggage Customer contracts as agent on behalf of any and all Passengers. The Customer contracts for itself and as agent on behalf of any andall
